Program/Case Manager

Program/Case Manager - Taking It to the Streets

About the organization:

Taking It To The Streets San Francisco empowers homeless youth to lead better lives by providing a continuum of workforce readiness, job skills training, personal mentoring, safe housing, and other services to support self-sufficiency for youth and young adults age 18-35.

We work with youth who are ready to turn their lives around and get off the streets for good. Our clients receive support to realize their life, educational, and career goals so that they can gain independence and have agency over their own future. Through our program, our participants support the local community by providing a cleaner, healthier, and happier place to live for everyone. For more information please visit www.takingittothestreetssf.org.

T2S is looking for responsible, independent, and committed leaders who work best in collaboration and want to join this dedicated team. We seek someone who is ready to hit the ground running, ready to make a huge difference in the lives of our youth, and is excited to grow personally and professionally with the organization.

Reports to:

Executive Director

Position:

The primary roles of the Program Manager are (1) to provide comprehensive support for the operational success of T2S programs and services and (2) provide client management for homeless and/or marginally housed transitional-aged youth and young adults. The Program Manager will work closely with the ED and other staff to support clients’ needs in our residential, workforce, and mentoring programs.

Exempt Status:

Non Exempt

Job Duties:

1. Operations Management

Coordinate the development, delivery, and documentation of efficient program operations.

  • Maintain client files that adhere to best practices in the field and all relevant local, state, and federal requirements

  • Provide auxiliary supports, including documenting, distributing, and tracking the receipt of stipends for basic needs, groceries and/or other program supports and services

  • Develop data tracking processes that enable client reporting and program performance metrics

  • Maintain accurate and up-to-date client progress records

  • Work with other staff to obtain and implement a client management information system (CMIS)

  • Stay current with all changes in local, state, and federal policies that apply to T2S’s programs and services

Client Management and Development:

Work closely with clients to assess comprehensive needs and support them in resolving barriers to self-sufficiency.

  • Conduct comprehensive intake evaluations of clients’ educational and vocational backgrounds, psychosocial needs, and functional/basic needs

  • Develop individualized growth goals, plans for achieving goals, and timelines

  • Provide support to obtain necessary documentation and resolve other barriers to employment and independent living such as state identification, access to transportation, physical health and wellness services, behavioral health services, GA letters, verification of residency, verification of homelessness, etc.

  • Provide linkages and referrals to direct services from partner community-based organizations to support of a comprehensive continuum-of-care

  • Support clients to develop independent living skills, including resume writing, job skills training, and interview practice

Leadership, Partnership, and Stakeholder Management:

  • Develop and maintain good personal relationships with clients

  • Collaborate and work closely with other fellow staff, as well as partners in the community including property managers, employers, contract organizations, and other relevant community resources that provide for clients’ or program’s needs

  • Cultivate relationships with potential employers with the goal of expanding resources for clients

  • Maintain close working relationships with other staff to provide wrap-around support for clients

  • Train new staff members as necessary

  • Instill a sense of accountability among team members by modeling tight oversight of individual and organization performance standards

Other Duties and Responsibilities:

  • Cross-train with other staff to provide coverage in the case of staff absences

  • Provide transportation and accompaniment to client appointments when necessary

  • Attend community advocacy meetings on behalf of the organization, and other public events

  • Complete safety and wellness checks at client residences

  • Participate in organizational staff meetings and Board of Directors meetings as requested

  • Train volunteers and others to work with program participants

  • Other duties as assigned

Requirements:

  • Passion for the organizational mission

  • A positive, flexible, team-driven attitude

  • Exceptional organization skills

  • Reliable and consistent work performance

  • Ability to work with minimal to moderate supervision

  • Capable of learning quickly and independently

  • Good professional judgment, problem-solving skills, and pro-active communication

  • Able to work flexible hours to support clients’ needs, including evenings and occasional weekends

  • Experience in the field and professional comfort with the clientele

  • Physical and mental ability to maintain professional and job responsibilities support during client crises

  • Proficiency in MS Office and Google Docs

Experience:

  • Experience identifying, assessing, and intervening effectively with youth who have faced or are facing trauma and other life challenges

  • Experience working with trauma-informed care practices

  • Bachelor’s Degree in a relevant field or minimum of 2 years experience working with high-risk youth and young adults or working knowledge of issues facing homeless and at-risk youth and young adults

  • Minimum of 2 years working in a mission-driven non-profit organization

  • Graduate degree in Social Work or other relevant professional area preferred but not required

Compensation:

  • Starting at $20, DOE

  • Generous vacation and sick leave policies

  • T2S will obtain medical, dental, and vision plans this year. Employee will be offered additional benefits as the organization obtains them.

  • Opportunities for advancement as the organization grows

How To Apply:

Submit a cover letter and resume to info@takingittothestreets.org

Taking It to the Streets is an equal opportunity employer seeking qualified candidates with a passion for mission-driven organizations. We are committed to embracing diversity and consider all applicants for all positions without regard to color, ethnicity, religion, sex, gender, gender identity, sexual orientation, national origin, age, disabilty status, HIV/AIDS status, veteran status, or individuals with non-violent criminal histories. We encourage applicants of diverse backgrounds to apply, especially those with lived experience similar to the organization’s clientele.